A Lesson For All Employees Who Work With Rude Customers. An award should go to the Virgin Airlines gate attendant in Sydney some months ago for being customer focused, while making her point, when confronted with a passenger who probably deserved to fly as cargo. A crowded Virgin flight was cancelled after Virgin's 767s had been withdrawn from service. A single attendant was re-booking a long line of inconvenienced travelers. Suddenly an angry passenger pushed his way to the desk. He slapped his…